Shipping and Returns
We aim to process your order as quickly and carefully as possible, usually within 2 working days. However please note that at busy shopping periods dispatch can take an extra few days.
If you have a delivery deadline please let us know by emailing us at email@example.com and we'll make sure that where possible we'll make it happen.
All products are shipped with either UPS or Royal Mail.
Duty & Customs Taxes
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.
We gladly accept returns within 14 days of the delivery date provided that items are returned to us in original, unused condition. Once the items are back in our possession we will refund you.
In order to qualify for a return you must contact us at firstname.lastname@example.org so that we can give you specific instructions regarding your return. Shipping fees for returned items are the responsibility of the customer.
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund (not exchanged for goods or a credit note) will have our delivery cost deducted from the amount refunded.